Privacy Policy

Last updated: 4 February 2025

OrbitQ ("we," "our," or "us") operates the OrbitQ mobile application and website (collectively, the "Service").

This Privacy Policy explains how we collect, use, and protect information when you use our Service.

1. Information We Collect

We do not require you to create an account or provide personal information to use our app or website.

However, we may automatically collect limited technical and usage information to help us operate and improve the Service. This may include:

• Device type and model
• Operating system version
• App version
• Anonymous usage data (such as features used and session duration)
• Crash reports and diagnostics
• Approximate location at a country or region level (based on IP address)

This information generally does not identify you personally.

2. Third-Party Services

We use trusted third-party services to support and improve the Service.

Sentry (Crash Reporting)

We use Sentry to monitor and fix app errors and crashes. Sentry may collect diagnostic and device information.

Sentry Privacy Policy: https://sentry.io/privacy/

Vexo Analytics

We use Vexo Analytics to understand how users interact with the app so we can improve usability and features.

Vexo Privacy Policy: https://vexo.co/privacy-policy

These third parties process data according to their own privacy policies.

3. Website Use

When you visit our website, our hosting provider may automatically process basic technical information such as:

• IP address
• Browser type
• Date and time of visits

This is necessary to deliver the website and maintain security. We do not use this information to personally identify visitors.

4. How We Use Information

We use collected information to:

• Operate and maintain the Service
• Fix bugs and crashes
• Monitor performance
• Understand usage trends
• Improve features and user experience

We do not use information to personally identify users.

5. Data Sharing

We do not sell, trade, or rent personal information.

We only share limited data with service providers that help us operate and improve the Service (such as analytics and crash reporting providers).

6. Data Retention

We retain analytics and diagnostic data only as long as reasonably necessary to:

• Improve the Service
• Troubleshoot issues
• Comply with legal obligations

7. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal data, please contact us and we will take steps to delete it.

8. Security

We use reasonable administrative and technical safeguards to protect information. However, no method of electronic storage or transmission is 100% secure.

9. Your Privacy Rights

Depending on your location, you may have rights to request access to or deletion of your data. You can contact us to make such a request.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new "Last updated" date.

Continued use of the Service after changes means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us at: info@orbitq.app